TERMS & CONDITIONS

REFUNDS

Pass, Membership and Event Refunds will incur a 3% fee. See Retreat refunds for more details below.

MULTI PASSES

Class Pass - If your pass is about expire and you have unused credits, contact us to purchase a new membership and we will add any remaining credits to your new membership. Late Cancel or No Show will incur a penalty of a class credit. Cancel minimum 3hrs before the start of a class.

Sale Passes - These passes have been heavily discounted and we will not extend them.

If you experience health condition that does not permit you to pactice, please let us know asap and we will take this into consideration with any pass extension requests.

DIRECT DEBIT MEMBERSHIPS

Billed every 4 weeks.

Access to both studio.

Classes do not roll over.

Pause your membership for a minimum of 14 days and up to 3 months.

Late Cancel or No Show will incur a penalty of a class credit or $10 on Unlimited Membership. Cancel minimum 3hrs before the start of a class.

The membership will auto-renew at the end of the commitment period unless you request to cancel.

Canceling before paying the total monthly payments committed to will incur a fee of 50% of the remaining period.

Unlimited Classes/month Membership (month by month) - You are required to give 30 days' notice to cancel.



All memberships require you to complete the total number of payments that your membership stipulates. For example if it is a 3 month commitment you need to make three payments before you can cancel without the cancel fee.

PAY IN FULL MEMBERSHIP

  • No part refunds

  • Transferable (conditions apply)

  • No pause or holds

PRIVATE CLASSES

  • With 24hrs notice we can reschedule your class or provide a 50% refund.

  • With more than 12hrs notice we can reschedule your class. No refund available.

WORKSHOPS/SPECIAL CLASSES

Workshop value greater than $149

  • Up to 3 days prior to the event you are eligible for a credit.

  • Up to 7 Days prior to the event you are eligible for a refund.

Workshops less than $149

  • No refunds.

  • Up to 72hr prior to the event you are eligible for a credit.

  • Late cancel less than 72hrs there is no credit or refund.

SINGLE DAY RETREATS

To cancel please send an email to info@agoyyoga.com.au

 If you cancel: 

Retreat Payments cancellation terms:

  • up to 14 days prior to the retreat you will receive a full refund minus 10% administration fees.

  • less than 7 days prior to retreats we can offer a full studio credit if someone on the waitlist fills the spot, or 50% credit if there is no replacement.

  • No refund will be made for failure to complete any retreat.

MULTI-DAY RETREATS 

To cancel please send an email to info@agoyyoga.com.au

 If you cancel: 

Retreat Payments cancellation terms:

  • up to 30 days prior to the retreat you will receive a full refund minus 10% to cover administration fees.

  • up to 14 days before the retreat, you will receive a 50% refund.

  • less than 14 days prior to retreats there will be no refund unless under exceptional circumstances. The terms of the refund will be determined on a case-by-case basis.

  • No refund will be made for failure to complete any retreat.

KAKADU RETREATS 

To cancel please send an email to info@agoyyoga.com.au

 If you cancel: 

Retreat Payments cancellation terms:

  • up to 60 days prior to the retreat, you will receive a full refund minus $150 admin fee.

  • up to 30 days before the retreat, you will receive a 50% refund.

  • less than 14 days prior to retreats there will be no refund. We recommend you take out travel insurance to cover you in the unforeseen circumstance that you cannot attend the retreat.

  • No refund will be made for failure to complete the retreat.

  • See the retreat registration form for the costs involved should you need to be evacuated from the remote location due to injury.

BALI RETREATS 

To cancel please send an email to info@agoyyoga.com.au

Agoy Yoga is not responsible for airfare cancellation and/or flight delays. We strongly recommend you get suitable travel insurance.

Retreat Payments cancellation terms:

  • up to 60 days prior to the retreat, you will receive a full refund minus $150 admin fee.

  • up to 30 days before the retreat, you will receive a 50% refund.

  • less than 30 days prior to retreats there will be no refund. We recommend you take out travel insurance to cover you in the unforeseen circumstance that you cannot attend the retreat.

  • No refund will be made for failure to complete the retreat.

Retreat Deposit is fully refundable minus a $37 admin fee if you cancel 3 months before the start of the retreat.

The deposit will be lost if refund requested 3 months after the start of the event.

Limitation of Liability

Agoy Yoga acts only as an agent for the owners, contractors, and suppliers providing services, and cannot be responsible nor liable for any injury, loss or damage of property, cancellation, or disruption of the program due to circumstances beyond the control of Agoy Yoga. Any extra cost due to circumstances beyond the control of Agoy Yoga will be the responsibility of the participant.